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HELP and Frequently Asked Questions

 

Go to the search screen and tap play on any song or single listed under the Featured Music section; the music player will automatically expand the first time you play a song – after that, you can tap the player at the bottom of the screen to expand it.

From the cover art screen of the music player, swipe left to explore content attached to the song currently playing, including Credits, Artwork, Liner Notes, Lyrics, and Upcoming Events.

Go to the search screen and tap play on any song or single listed under the Featured Music section; the music player will automatically expand the first time you play a song – after that, you can tap the player at the bottom of the screen to expand it.

From the cover art screen of the music player, swipe left to the Credits screen.

Tap on one of the credited profiles on the credits screen. Tapping the credits content button on that profile page will show you that profile’s discography.

Go to the search screen, tap on any Featured Artist profile, and then explore each content button for that profile.

Tap the Home button in your lower nav to access the Home Feed. On the Home Feed you can see the most recent posts from the artists you follow.

If you’re Twitter verified then your music may have been automatically added to your profile during on-boarding. If you’re not Twitter verified then you must “connect to your Artist Page” to add your music.

Go to your profile and tap EDIT.

Tap “Connect to Artist Page”.

If we have music in our catalog that matches your profile name and your username is verified on Twitter, we will ask you for your Twitter credentials. If you enter the correct credentials we will automatically import all of the content from the matching Artist Page into your profile, including music, lyrics, bio, and profile pic.

If we have music in our catalog that matches your profile name and your username is not verified on Twitter, we will ask you for your Twitter credentials and any other information that will help us confirm that we are connecting your profile to the right music.

If there is no music in our catalog that matches your profile name, please make sure that you’ve entered your profile name exactly as your digital distributor has delivered it to us.

If you’ve entered the profile name correctly, please make sure that your digital distributor has distributed your music to Neurotic Media (our music provider).

You can add photos from the top of your home feed or from your profile.

From your profile, tap PHOTOS.

To add a photo, tap the plus button with the ALL filter engaged.

To add a PRESS PHOTO, tap the plus button with the Press Photos filter engaged.

To add an EVENT PHOTO, tap the plus button with the Events filter engaged. In order to add an Event Photo, you must have at least one past or upcoming event. Adding Event Photos to an Event from the past is a great way to archive your photos and organizes them on a feed dedicated to just that Event. Event Photos can be any photo taken at that Event, live performance pics, backstage pics, sound check pics, pics of the crowd, pics of your fans, etc...

You can add videos from the top of your home feed or from your profile.

From your profile, tap VIDEOS.

To add a video, tap the plus button with the ALL filter engaged.

To add a FEATURED VIDEO, tap the plus button with the Featured filter engaged. Featured videos are any video you’d like to add from YouTube, such as music videos, interviews, and live performances.

To add an EVENT VIDEO, tap the plus button with the Events filter engaged. In order to add an Event Video, you must have at least one past or upcoming event. Adding Event Videos to an Event from the past is a great way to archive your videos and organizes them on a feed dedicated to just that Event. Event Videos can be any video taken at that Event, live performance videos, backstage videos, sound check videos, videos of the crowd, videos of your fans, etc...

You can add an Event from the top of your home feed or from your profile.

From your profile, tap EVENTS.

Tap the plus button and select ADD EVENT from the menu.

You can add Events from the past or upcoming Events. Adding Events from the past gives you an opportunity to add your archived Event Photos and Videos to a feed dedicated to just that Event.

You can add Artwork once your profile is populated with music.

Go to your profile and tap ARTWORK.

Tap the plus button.

Artwork is ANY image you would like to show in the music player while your album or single is playing. Artwork is NOT the Cover Art for the release (we already display that). Artwork can be behind the scenes pics from the studio, informal selfies, or illustrations. Artwork can be photos taken with your mobile device or selected from your phone’s photo library. Captions are HIGHLY encouraged. What would be cool for your fans to see/read while listening to your music?

You can also add Artwork from the music player when one of your songs is playing.

You can add Liner Notes once your profile is populated with music.

Go to your profile and tap LINER NOTES.

Select the release for which you’d like to add Liner Notes.

Liner Notes is the story behind the making of the song or album, what happened in the studio when you recorded it, what gear was used, any production notes you’d like to share, etc. What would your fans want to know that they wouldn’t ordinarily know about this release? This can be as formal or informal as you’d like. For a more old school vibe, you can get a friend or journalist to write them and then give them credit.

You can also add Liner Notes from the music player when one of your songs is playing.

In order to add your lyrics to your profile, you must connect to your Artist Page.

Go to your profile and tap EDIT.

Tap “Connect to Artist Page”.

If your music has populated your profile and you’d like to add more lyrics you can visit lyricfind.com or email them directly to publisher@lyricfind.com.

To Publish a Playlist, go to your Library and tap PLAYLISTS.

Select a Playlist.

Switch the Public/Private toggle to PUBLIC.

Only individuals can publish playlists, but all playlists are published simultaneously to your individual profile and any group profiles of which you are a visible member.

For Groups wishing to populate the Playlists button on their profile, have your visible members publish a playlist to their individual profiles and they will automatically appear in the Group’s playlist button.

You must have at least two upcoming Events to post a TOUR POST.

You can post a Tour Post from the top of your home feed or from your profile.

From your profile, tap EVENTS.

Tap the plus button and select POST A TOUR.

Select the Events that you’d like to include in the Tour Post. The Events that appear in the Tour Post will link directly to each individual Event listing.

To post a Text-only post, go to the top of your home feed and tap the “Say Something” field.

Compose your Text Post and tap POST.

To post a Check-in, go to the top of your home feed and tap the “Say Something” field.

Tap “Add Location” and add a caption (optional). Tap POST.

To start a group, make sure you’re in your primary profile (the profile you signed up with).

If you’re not a member of any Groups, go to your profile and tap START A GROUP.

If you’re already a member of a group, go to your profile and tap GROUPS,

At the bottom of your Groups List tap START A GROUP.

Be sure to use your Twitter username for verification purposes.

When inviting members to your Group, keep in mind you can make any invitee an ADMIN of the Group, which allows that person to edit the Group’s profile, invite and delete members, offer and accept credits, and post content and Events on behalf of this Group.

You can also give any ADMIN invitee INVISIBLE status, which means the profile won’t appear in the members list. This can be useful for managers, record labels, booking agents, or anyone that wants to manage this Group’s profile anonymously.

To switch profiles, long press and hold your profile icon, and then select the profile you’d like to switch to.

To switch profiles, long press and hold your profile icon, and then select the profile you’d like switch to.

To invite Group members to a Group, make sure that you’re acting as that Group by long pressing your profile icon and selecting that Group, then tap MEMBERS.

Tap EDIT in the Group’s members list.

Tap ADD A MEMBER at the bottom of the member’s list.

When inviting members to your Group, keep in mind you can make any invitee an ADMIN of the Group, which allows that person to edit the Group’s profile, invite and delete members, offer and accept credits, and post content and Events on behalf of this Group.

You can also give any ADMIN invitee INVISIBLE status, which means the profile won’t appear in the members list. This can be useful for managers, record labels, booking agents, or anyone that wants to manage this Group’s profile anonymously.

If there are no visible members of the Group, tap edit, then tap Invisible Admin

ADMINS of Groups can edit the Group’s profile, invite and delete members, offer and accept credits, and post content and Events on behalf of this Group.

To assign an ADMIN of a Group, make sure that you’re acting as that Group by long pressing your profile icon and selecting that Group, then tap MEMBERS.

Tap EDIT in the upper right of the member’s list.

Select the member you would like to make an ADMIN.

Tap and highlight the KEY icon to make that member an ADMIN.

Tap DONE on that profile’s screen

Tap DONE on the Member’s list.

ADMINS of Primary Profiles can edit the profile, invite and delete other invisible Admins, offer and accept credits, and post content and Events on behalf of that profile.

Admins of Primary Profiles are always INVISIBLE.

To assign an INVISIBLE ADMIN of Primary Profile, make sure that you’re acting as that Profile by long pressing your profile icon and selecting that Profile.

Tap EDIT on the profile page.

Tap INVISIBLE ADMINS

Tap EDIT.

Tap ADD AN INVISIBLE ADMIN TO THIS PROFILE

Search for the profile you’d like to invite or, if they’re not on Ursa, add their email address in the field at the bottom of the screen.

Add a role (optional) and tap DONE.

Tap DONE on the INVISIBLE ADMINS list.

To invite a profile to accept Credits on a release you admin, tap the credits icon associated with that release. It looks like this…

Once you're on the Credit screen, tap EDIT.

Search for the profile you’d like to invite or, if they’re not on Ursa, add their email address in the field at the bottom of the screen.

Enter the credits you’d like to attribute to that profile or email address and tap NEXT.

If the release is an Album, select the songs for which you’d like to assign credit and tap NEXT.

Review the credit invitation and tap SEND.

If on Ursa, this profile must accept the credit invitation for the credit to be confirmed.

If NOT on Ursa, this person will receive an email invitation to accept the credit. This person must download the app, register, and accept the credit for the credit to be confirmed.

To request Credits to a release you contributed to, tap the credits icon associated with that release. It looks like this…

Once you're on the Credit screen, tap REQUEST.

Enter the Credits you are requesting and tap NEXT.

If the release is an Album, select the songs for which you’d like to request credit. Tap NEXT.

Review your request and tap SEND.

An Admin of this music release has to approve your credit request in order for your credit to appear confirmed.